Missing People results in SharePoint Search

I had a recent customer question as to why when doing a search in SharePoint no people results were being returned. I first checked to make sure it was SharePoint 2010 server Standard or Enterprise level.

Next, I could see search was returning some results. At least that showed that search was working.

Looking at it a bit more I realized that the search was being preformed from the typical search from the default team site collection.

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Out of the box that will not return any people results. Searching for ‘Shawn’ returned nothing.

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So, I tried a couple other common names, Bill, Jeff, Mary, etc… You get the idea. Nothing was being returned. They might not have a Shawn in their organization. Sad by true….

Next, I created an Enterprise Search Center…
Site Actions>New Site>Enterprise tab>Enterprise Search Center

The linked looked like https://intranet.The company.com/peoplesearch

I ran a search in the Search center specifying the people tab and nothing was returned.

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hmm…odd…

Lets go check SharePoint Search Service Application. By default when search SA  is provision it will try and help you by creating a ‘Local SharePoint sites’ content source.

In the Start Addresses section everything looked okay. I had the following entries…

  • https://intranet.The company.com
  • sps3://intranet.The company.com

Well I first noted that there was a HTTPS entry. SharePoint search sometimes doesn’t play well with HTTPS so I always suggest building the default site zone as HTTP and then extending it to HTTPS as needed. That wasn’t my problem though…

After fiddling with it again I went back and saw my problem…

sps3:// protocol! the sps3 protocol was searching the default zone which was HTTPS. I changed it to sps3s:// and ran a full crawl.

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Great!

–Javi